DEAR photography



FAQ

Once you have decided to buy an artwork you can initiate the non-binding purchase process by clicking on the BUY IT NOW button. During the entire purchase process, the artwork will be visible to you with important details such as the name of the artist, as well as the title of the work and the edition you are interested in. As long as you click the CONTINUE button, all of the information you enter is non-binding and you can interrupt and cancel the purchase process at any point. You have a choice of payment in advance or payment via PayPal (up to 8,000 EUR).

For both methods of payment you will have the opportunity to check the information you enter once again on the order page. When paying using PayPal, make the binding purchase by clicking on the SEND button. If making a payment in advance, click on the BUY IT NOW button with the note ‘Submit your binding order’. If you choose the prepayment option, we will inform you of our bank account details in the order confirmation and deliver the artwork after receipt of payment and in accordance with the delivery times shown for each individual artwork. 

All binding prices on DEAR Photography are quoted in EUR and include VAT (in Germany). With a view to protecting your privacy, we only keep records of the mandatory data required for purchase. 



If you have any questions regarding the payment process, please send an e-mail to service@dearphotography.com

WHAT OTHER ADDITIONAL EXPENDITURE SHOULD I EXPECT WITH MY PURCHASE?

Please note that deliveries to non-EU countries may be subject to additional customs duties and charges. We charge a flat-rate sum for the packaging, shipping and insurance in accordance with the individual artwork and delivery region, which will be displayed to you prior to making a binding purchase order.


HOW DO I BUY AN ARTWORK ON DEAR PHOTOGRAPHY?

Once you have decided to buy an artwork you can make sure prior to making your purchase that you are investing in the right piece. The installation view directly underneath the photo will show you how the work looks in perspective within the scope of a room. For all iPhone users we offer the chance, thanks to Augmented Reality technology, to see the photo you have chosen in your own surroundings on the wall of your choice. Free of charge. In its original size. As often as you like.

All you need for this is the DEAR Photography app (Link coming soon) and the printed-out marker (Link coming soon as well).

You can decide between payment using PayPal and payment in advance. By clicking on the BUY IT NOW button you will be starting the non-binding purchase process. 


WHERE TO FIND THE PRICE?

Register with DEAR Photography in just one step and you will then have access to the prices. If artworks have already been sold they will still be visible as references for the artist on DEAR Photography, together with a “Sold” sign.


WHAT DOES P.O.R. MEAN?


In this case, the artist wishes to quote you a price at your request. We are happy to be of assistance here. The P.O.R. button in the price field will lead you directly to our contact form.

WHAT IS A PREMIUM PORTFOLIO?


With our exclusive Premium Portfolios, we curate for you the most important works by artists on particular themes, in a particular genre, or from a formative period.

HOW CAN I BUY WORKS FROM AN ARTIST THAT ARE NOT FEATURED ON DEAR?





We are happy to assist you in this endeavor. Simply let us know the name of the artist and we will make the necessary enquiries straight away. Make a request now.

CURRENCY


All prices on DEAR Photography are shown to you, paid and quoted on the invoice in Euros. Transparency is very important to us. For this reason, the statutory VAT that currently applies for sales within Germany is already included in the price shown. You have the option, using our currency calculator, to receive a price estimate in 13 different currencies worldwide.



FEATURES


How do I know that an artwork is really right for me?
Hang the artwork up on your wall. Simply download (link coming soon) the free iPhone app, print out the marker (link coming soon as well), attach it to the desired wall and see live in camera mode how the artwork you have selected looks virtually positioned in its original size. Take a photo to remember it this way and send it to your friends and partners. You can move the marker around as much as you like and select new artworks to try out – all free of charge. 

If you haven’t selected any favorites then you can discover and try out artworks using the artist index. We also make recommendations available to you at all times.

HOW CAN I KEEP CHECKS ON GREAT PHOTOGRAPHIC WORKS AND ARTISTS?


By clicking on the heart symbol in the bottom right-hand corner next to the photograph and the artist you can save them to your favorites. You can add and remove favorites at any time. Using the free iPhone Augmented Reality app and the marker you can see your favorites on the wall of your choice: In its original size and from the right perspective.



WHAT IS AUGMENTED REALITY?


Augmented Reality means that the photography, as a virtual object on the website, is shown visually with the help of technology in a real environment (thereby ‘augmenting’ this environment).




PARTNERING

HOW CAN I SHOW MY WORK ON DEAR?


It is not possible to apply directly to be featured as an artist on DEAR Photography. Artists are chosen by us, and works viewed and curated, on the basis of our own research, recommendations from represented artists, curators, art critics and university professors.

YOU ARE A GALLERY OWNER AND WOULD LIKE TO SUBMIT WORKS BY AN ARTIST?


We prefer to work directly with artists. In individual cases we make an exception however. Please contact us regarding a possible collaboration by writing to partners@dear-photography.de



SHIPPING


All deliveries will be organized exclusively and directly by DEAR Photography. The estimated arrival of your valuable artwork will depend on how it is produced and on the individual artist in question. The indicated delivery time starts from the date of receipt of payment.

Please be aware that additional customs duties and charges may apply to shipments sent to countries outside of the EU. Customs duty does not apply anywhere in the world for the shipment of artworks with a value of up to 1,000 EUR.

We deliver your artwork using the services of third party suppliers.




SECURITY


HOW SECURE IS MY DATA?


Protecting your privacy is very important to us. In the following we will explain to you in detail how your data will be used. For further information about data protection at DEAR Photography please refer to our Privacy Policy. We use the hybrid encryption protocol SSL (Secure Sockets Layer) together with HTTPS (Hypertext Transfer Protocol Secure) for the secure transfer of your data online. Your data is therefore encrypted when transferred, e.g. during a payment process, to the same level of security as online banking. The data cannot be read by any third parties due to protected identification and authorization. 



PACKAGING


Acid-free, breathable and waterproof – the most important thing when buying art is the packaging, to ensure that your valuable freight reaches its final destination safe and sound. We are committed to upholding the very highest international standards in the shipment of artworks. All of our packaging materials that might come into direct contact with the photography are acid-free and extremely well suited to the safe and long-term archiving of your artwork. Many of our secondary packaging materials are breathable and waterproof, enabling the secure storage of your photographic works.

INSURANCE


Upon the sale of the artwork, we close a transport insurance policy for you at your expense for any cases of loss or damage during shipment. Consequential damage, indirect damage, loss and damage due to delay in transportation are not covered by this insurance. This insurance protection shall be valid in principle for the entire period of transportation: From the transfer of the artwork to the service provider through to the point of delivery.

GOOD TO KNOW

UNIQUE


“Unique” in photographic terms is used to describe a one-off photographic shot. The artwork is not reproduced and has a special value, particularly for collectors, by virtue of the fact that it is an individual piece. A photographic work that is unique means that there is only one in existence in the world.



LIMITED EDITION


The limited availability as specified by the artist and therefore the official number in circulation. When selling and signing the photographic work, the edition acquired and the number of the total available prints is specified.



ARTIST PROOF


The photograph categorized as an artist proof is the first production of an artwork. 
It has a particular value for collectors, as the photograph is a part of the artistic production process that is not yet completed at this point. It can differ from later standard prints of the work, making it special and valuable.


PHOTOGRAPHIC FORMATS



ALU-DIBOND


Photographs are reproduced on a coated, 3mm thick aluminum carrier plate (laminated) with a special adhesive film. The low-reflection and dimensionally stable surface guarantees an optimum presentation, especially for large works. The artworks are hung freely from the wall using attached hooks.



BARYTE


Underneath the light-sensitive layer embedded in gelatine is the white baryte-coated paper, which, together with the blackening of the photographic layer brings out the much-valued black and white look and feel. Artists choose baryte paper for valuable hand-produced prints as the paper doesn’t fully soak up with water during the rinsing phase of the development process. As well as its high-quality surface impression, baryte is notable for its very high level of image stability and its suitability for archiving. Modern printing methods now also mean that color prints with a baryte look are also possible.



C-PRINT


Originally, ‘C’ defined the Kodak paper type on which the color photographs of color negatives were printed. The term C-Print is almost always used for the chemical color copy, which can also be digital. Nowadays, the ‘C’ is used for simplicity’s sake as a reference to ‘color’ and leaves the type of paper used open.



LAMBDA PRINT


A matt photo paper serves as a light-sensitive carrier. It is digitally exposed for a limited time to light from color lasers and the image is produced in this way. Lambda Prints are known to have an extremely high color density and photorealistic print quality. Especially for large-scale color prints.

POLAROID


Polaroids are ‘instant photos’ that can be regarded as unique works due to the nature of their production process.

We are always ready to assist you with any questions you may have in mind. Please feel free to contact us.